Top Questions 4

• Have a question or need assistance?
• How does the 150-night trial work?
• When will I receive my order?
• What payment methods can I use?

Mattresses 3

• How will the mattress be packed and shipped?
• Is it true that my mattress might have a strong smell?
• After unpacking the Emma mattress, how long does it take for the mattress to be ready for use?

Beds 5

• What is the maximum weight each bed can support?
• How will the bed be delivered and assembled?
• Do all beds come with a 150-Night Trial? / Is there a trial period for beds?
• Are Emma beds compatible with non-Emma mattresses?
• Why are the prices of the beds so different?

Accessories 4

• What are the different pillow materials, and what are the differences?
• What is the added value of a topper?
• Are your accessories suitable for those who suffer from allergies?
• Will the accessories be delivered together with the mattress or separately?

My Order 3

• How do I change/edit my order?
• How do I cancel my order?
• I noticed my order is the wrong size. What do I do?

Payment 2

• What are the payment methods available?
• Can I order by phone?

Discounts 5

• How do I use my discount/coupon code?
• What if my discount code doesn't work?
• Can I use multiple discount codes?
• Where do I find your current discounts or promotions?
• Are there additional discounts available?

Delivery 8

• How does shipping work?
• How much are shipping costs?
• Do you deliver door-to-door?
• How long does delivery take?
• Do you deliver on weekends?

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Returns 6

• How do I start the return process?
• How does the return process work?
• Am I eligible for free returns?
• How long does it take to return a mattress?
• Do I have to wait for Emma to collect my mattress before my refund can be initiated?

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Refunds 3

• How do refunds work?
• Is it possible to have my refund credited to another card or account?
• What is the status of my refund?

150 Night Trial 7

• How does the 150-night trial work?
• When does the 150-night trial start?
• Shouldn't I test a mattress first in person before purchasing?
• How can I return my product within the trial time?
• Does the mattress need to stay in its plastic during the trial?

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10 Year Warranty 4

• When does the 10-year warranty start?
• What does the 10-year warranty cover?
• I received a defective mattress. What should I do?
• Is there a warranty for beds or accessories?

Contact Us 1

• How do I contact customer service?