When you want to return your Emma product, simply use our Return Your Order portal, and our customer service team at support@emma-sleep.com.au will get in touch with you.

FOR BIG ITEMS such as mattresses and box beds, upon confirmation from our customer service team, we'll start to arrange for a pickup at zero cost to you within our serviced delivery areas.

FOR SMALL ITEMS such as pillows, toppers, and protectors, please first e-mail our customer service team at support@emma-sleep.com.au

Note: Kindly remove any visible Emma tags on the mattress or pillow cover. On the scheduled collection date for BIG ITEMS, you will also need to deposit the mattress outside your home, ready for pickup by the driver.