If you don’t want to wait for Emma to collect your mattress, you would need to dispose of your mattresses yourself and perform the following steps. We would need 2 documents to process your return and refund:

  1. Official donation or disposal receipt from the 3rd party. The receipt should have the brand name: (Emma Mattress) and the size of the mattress: (King or Queen)

  2. Picture of the Emma Mattress being turned over. The picture should contain the Emma Mattress being turned over to the 3rd party.

Send these documents to support@emma-sleep.com.au with your order number and a written refund request for us to begin the refund process.