If you don’t want to wait for Emma to collect your mattress, you would need to dispose of your mattresses yourself and perform the following steps. We would need 2 documents to process your return and refund:
Official donation or disposal receipt from the 3rd party. The receipt should have the brand name: (Emma Mattress) and the size of the mattress: (King or Queen)
Picture of the Emma Mattress being turned over. The picture should contain the Emma Mattress being turned over to the 3rd party.
Send these documents to support@emma-sleep.com.au with your order number and a written refund request for us to begin the refund process.