As soon as our warehouse confirms the return of the mattress, we will then process your refund. You may also reach out to us as soon as the mattress is co...

We can only process a refund back to the original payment method used to purchase your order.   If your credit card information has changed or been upda...

Please contact customer service at support@emma-mattress.com.au so we can follow up on the status of your refund.