As soon as our warehouse confirms the return of the mattress, we will then process your refund. You may also reach out to us as soon as the mattress is collected so we can expedite the processing of your refund.
Do take note that it may take up to 2 weeks or longer for the refund to reflect on your account, depending on your financial institution. It's best if you reach out to them to check their specific process or timeline for refunds.
If you paid by credit or debit card, a refund usually takes 3-5 working days to reach your bank account (depending on your bank). If the refund does not appear on your bank account after 10 working days, please contact our customer service. We can provide you with the reference which can be used by your bank to trace your refund.
If you paid with Paypal, the refund time depends on the original funding source in your Paypal Wallet used to pay for this order. If you used:
- Paypal balance: it usually takes 24-48 hours
- Credit or debit card or bank account: it usually takes 3-5 working days
Please note that we can only refund through Paypal for up to 180 days. If your order has been placed before then, please contact our customer service so that we can initiate a refund through another payment method.