When you want to return your Emma product, simply use our Return Your Order portal, and our customer service team at support@emma-sleep.com.au will get in t...

After we initiate a return for you, our partners will call you within 7 business days to confirm your preferred collection date and address. If you do not h...

Yes, everyone is eligible for free returns. 

The entire process, from the moment we begin processing your return until collection, will depend on the availability of the organization picking up your ma...

If you don’t want to wait for Emma to collect your mattress, you would need to dispose of your mattresses yourself and perform the following steps. We would...

Customers may check with the customer service team for such requests at support@emma-sleep.com.au. They may also contact via this number: +612 7202 0780. Th...