How do I start the return process?
When you want to return your Emma product, simply use our Return Your Order portal, and our customer service team at will get in t...
Tue, 22 Aug, 2023 at 8:09 AM
How does the return process work?
After we initiate a return for you, our partners will call you within 7 business days to confirm your preferred collection date and address. If you do not h...
Fri, 18 Aug, 2023 at 5:33 AM
Am I eligible for free returns?
Yes, everyone is eligible for free returns. 
Fri, 18 Aug, 2023 at 5:54 AM
How long does it take to return a mattress?
The entire process, from the moment we begin processing your return until collection, will depend on the availability of the organization picking up your ma...
Fri, 18 Aug, 2023 at 6:04 AM
Do I have to wait for Emma to collect my mattress before my refund can be initiated?
If you don’t want to wait for Emma to collect your mattress, you would need to dispose of your mattresses yourself and perform the following steps. We would...
Tue, 22 Aug, 2023 at 8:10 AM
If I return an item from a bundle, will I get the full price of the original price of the specific product?
Customers may check with the customer service team for such requests at They may also contact via this number: +612 7202 0780. Th...
Fri, 18 Aug, 2023 at 5:55 AM