Delivery

How does shipping work?
We ship all Emma products directly to your doorstep. We have free delivery for all Metro areas and a small charge of 79 AUD for Regional deliveries. After y...
Wed, 18 Dec, 2024 at 5:47 AM
How much are shipping costs?
Shipping costs are free for Metro areas For regional areas, we charge a small amount of 79 AUD for shipping. Please note, however, if your collection addres...
Wed, 18 Dec, 2024 at 5:48 AM
Do you deliver door-to-door?
We do deliver direct to your doorstep, and we try to commit to this as much as possible. For apartment buildings, as long as your building management allows...
Fri, 18 Aug, 2023 at 5:19 AM
How long does delivery take?
Please refer to the updated delivery timeframes on the shop page of each product.  For metro orders, a tracking link is sent to you via SMS on the day o...
Wed, 14 Feb, 2024 at 4:42 AM
Do you deliver on weekends?
Our courier partners don't deliver on weekends for now. Our business days are from Monday to Friday.
Fri, 18 Aug, 2023 at 5:21 AM
Where can I track my order?
As soon as your mattress is dispatched, you will be sent tracking information via email to let you know exactly when you will receive your Emma mattress. Yo...
Mon, 2 Dec, 2024 at 6:08 AM
Are there charges for re-delivery if I wasn’t able to receive it on the first delivery attempt?
No, there are no charges for re-delivery. You have the option to authorise the courier to leave the mattress in a safe place if you are not home. If you don...
Wed, 13 Nov, 2024 at 4:50 AM
Is there an option to delay delivery or choose a delivery date?
You may schedule your delivery by answering this quick form.
Mon, 2 Dec, 2024 at 7:31 AM