We ship all Emma products directly to your doorstep with no extra costs. After your new Emma Mattress is vacuum-packed and rolled into a compact box, it wil...

Shipping and return costs are free. Please note, however, if your collection address lies outside our normal delivery area, then we might ask for your help ...

We do deliver direct to your doorstep, and we try to commit to this as much as possible. For apartment buildings, as long as your building management allows...

Please refer to the updated delivery timeframes on the shop page of each product.  For metro orders, a tracking link is sent to you via SMS on the day o...

Our courier partners don't deliver on weekends for now. Our business days are from Monday to Friday.

As soon as your mattress is dispatched, you will be sent tracking information via email to let you know exactly when you will receive your Emma mattress.

No, there are no charges for re-delivery. You have the option to authorise the courier to leave the mattress in a safe place if you are not home. If you don...

We don't have a delay delivery option at checkout. Customers may check with the customer service team for such requests at support@emma-sleep.com.au or ...