How does shipping work?
We ship all Emma products directly to your doorstep with no extra costs. After your new Emma Mattress is vacuum-packed and rolled into a compact box, it wil...
Fri, 18 Aug, 2023 at 5:18 AM
How much are shipping costs?
Shipping and return costs are free. Please note, however, if your collection address lies outside our normal delivery area, then we might ask for your help ...
Fri, 18 Aug, 2023 at 5:19 AM
Do you deliver door-to-door?
We do deliver direct to your doorstep, and we try to commit to this as much as possible. For apartment buildings, as long as your building management allows...
Fri, 18 Aug, 2023 at 5:19 AM
How long does delivery take?
Please refer to the updated delivery timeframes on the shop page of each product.  For metro orders, a tracking link is sent to you via SMS on the day o...
Wed, 14 Feb, 2024 at 4:42 AM
Do you deliver on weekends?
Our courier partners don't deliver on weekends for now. Our business days are from Monday to Friday.
Fri, 18 Aug, 2023 at 5:21 AM
Where can I track my order?
As soon as your mattress is dispatched, you will be sent tracking information via email to let you know exactly when you will receive your Emma mattress.
Fri, 18 Aug, 2023 at 5:21 AM
Are there charges for re-delivery if I wasn’t able to receive it on the first delivery attempt?
No, there are no charges for re-delivery. You have the option to authorise the courier to leave the mattress in a safe place if you are not home. If you don...
Tue, 22 Aug, 2023 at 8:09 AM
Is there an option to delay delivery or choose a delivery date?
We don't have a delay delivery option at checkout. Customers may check with the customer service team for such requests at or ...
Fri, 18 Aug, 2023 at 5:23 AM