100 Night Trial

How does the 100-night trial work?
You can test any Emma product for 100 days to decide whether or not you are satisfied with them. If you realise that Emma is not right for you, simply file ...
Tue, 22 Aug, 2023 at 8:11 AM
When does the 100-night trial start?
It starts from the day you receive your Emma product. Once it's been delivered to your address, you can test it risk-free for 100 days.
Thu, 17 Aug, 2023 at 11:12 AM
Shouldn't I test a mattress first in person before purchasing?
We believe that our mattresses provide an exceptionally relaxing and comfortable sleep to 99% of our customers. We also want to make sure your mattress-buyi...
Thu, 17 Aug, 2023 at 11:13 AM
How can I return my product within the trial time?
If you want to return your Emma product, simply use our Return Your Order portal, and our customer service team at support@emma-sleep.com.au will reach out ...
Thu, 17 Aug, 2023 at 11:15 AM
Does the mattress need to stay in its plastic during the trial?
No, it doesn’t. We want you to have the best sleep possible, and that should not include sleeping on noisy plastic. The Emma Mattress is vacuum sealed in pl...
Thu, 17 Aug, 2023 at 11:17 AM
What condition can I return the mattress in?
Given current circumstances, our courier partner requires that your Emma Mattress be wrapped in its plastic packaging prior to collection. The mattress need...
Fri, 18 Aug, 2023 at 6:05 AM
Is there a trial period for accessories?
Yes, just like our mattresses and beds, all our accessories come with a 100-night trial.
Tue, 22 Aug, 2023 at 9:06 AM