Top Questions

  • Have a question or need assistance?

    Customer support is available from 9am - 6pm from Mondays to Sundays. 


    You can reach us through the following:

    Email: support@emma-mattress.com.au

    Call: +61 483 983 293 

    Chat: Click the icon on the bottom right of your screen

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  • How does the 150-night trial work?

    You can test any Emma product for 150 days to decide whether or not you are satisfied with them. If you realise that Emma is not right for you, simply file for return in our Return Your Order portal or contact our customer service team at support@emma-mattress.com.au, and they will issue you a full refund after the return process.


    However, we ask that you give yourself time to get used to your new Emma product. We recommend testing Emma for at least 3 - 4 weeks before sending her back. 

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  • When will I receive my order?

    You can check the most updated delivery timeframe on the product page of your order. Alternatively, you can also find it in your order confirmation email.


    We'll promptly notify you of any delays, and our friendly Emma Customer Support team is always happy to answer any of your questions.
     

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  • What payment methods can I use?

    You can purchase your Emma products through Credit Card (Visa, Mastercard, American Express), PayPal, Zip, or Afterpay.

    Your payment information is always secure since our website uses industry-standard encryption. 

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